KTLM Services Ltd (“we,” “our,” or “us”) is committed to protecting the privacy of our
clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard
your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name (if
  applicable), and service-related details when you submit an inquiry or book a service.
• Payment Information: If you make a payment, we collect billing details. However,
  we do not store credit/debit card information—payments are processed securely
  through third-party providers.
• Service Information: Details about the type of cleaning services requested, location,
  and scheduling preferences.
• Website Usage Information: We may collect non-personal data, such as IP
  addresses, browser types, and website activity, through cookies and analytics tools.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our cleaning services.
• Respond to inquiries and service requests.
• Process payments securely.
• Improve our services and website experience.
• Send service updates, promotional offers (if you opt-in), and appointment confirmations.

3. Information Sharing and Security

• We do not sell, rent, or share your personal information with third parties except when necessary for service delivery, legal compliance, or with trusted third-party service providers (e.g., payment processors).
• We implement security measures to protect your personal data from unauthorized access, disclosure, or misuse.

4. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal data by contacting us.
• You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
• You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your information only for as long as necessary to fulfill our services, comply with
legal obligations, or resolve disputes.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

7. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please
contact us at: